At MiTati we do not want you to have any doubts when you place an order, in the event that you are not satisfied with some of the products, you can return them within a maximum period of 15 days.
CONDITIONS OF RETURNS
1. To request the return of your items, send an email to contacto@mitatishop.com to tell us the reason for your return, you must also attach a photo file to verify that the item is in perfect condition. In the event that the item has been washed by the customer or has been made use of, the return will not be accepted. Discounted items, accessories, bodies, swimwear will not be refundable.
two. Once the return has been accepted by Mitati, you can exchange it for a new item or for a voucher with an indefinite period of time (Within a maximum period of 15 days).
Returns are the responsibility of the customer , the items must reach us in the same conditions in which they were sent. This means: with all the labels and with its original packaging intact and include inside the package the return request email confirmed by the company.
Go to a courier office and send it to the following address:
Mitati
Street .....
............
IMPORTANT : Our team will check if the return has met all these conditions that are detailed once it arrives at the office before issuing a voucher or exchange for another item. In the event that this is not the case, it reserves the right to reject a return in the event that these conditions are not met. In this case, you will be notified via email that your order is not subject to return and the package will be returned to the sender.
SHIPPING
- Shipments will be made through the MRW company, in a period of 24/48 hours.
- You can pay by card (totally secure method), 4 euros.
- You can also pay cash on delivery (you will pay the carrier when you are going to deliver the package), 5 euros.
-In the event that the order sent to the customer by the transport agency contracted by Mitati is lost, a new shipment of the products or a coupon will be made for the amount paid.